Please read the conditions about our courier services below carefully. You agree and are bound to the conditions of this service if you hire DRS for your delivery requirements. These conditions apply mostly to temp or casual customers. Other arrangements can be made for permanent customers.
Most Important Before Anything, Please Note We Do Not Accept Late Payments.
What DRS Definitely Does Not Accept Is :
30 DAY ACCOUNT CUSTOMERS
If you insist on concealing this from DRS for the purposes of getting your delivery done, you will be charged 9% interest on outstanding balances that exceed 5 business days after invoicing and details will be forwarded to our collections agency which will further compound outstanding balances. Please do not use DRS if your intentions are to pay within thirty days utilising our standard payment arrangements. Only permanent customers are offered flexible payment arrangements in terms of extended payment cycles. Our general preference is fortnightly payment of all outstanding accounts with permanent customers
Terms And Conditions Of Hiring DRS
Being in most situations dedicated courier services, services like this are not cheap, but you will not lose a major client or contract which could be worth a considerable amount of annual turn over to you. The delivery fee to save you an important client or contract in this case is dismal. If you seriously are looking for a courier that will get you out of trouble, then we would very much like to help you. That's what we are here for.
We carry out courier services interstate carrying freight in excess of over 150.000.00 dollars, and also sensitive freight which can not be trusted to multinationals. Most freight that is entrusted to us does have a considerable dollar value attached. Freight that is delivered for council development, Airline equipment, Lab equipment worth thousands of dollars, Government products are an example of such freight. We are basically your own personal courier run by owner drivers, not company drivers who don't care. If it fits in a large van, we can take it.
Account And Payment Terms
This is a service where DRS provides to you on good will that you will not falter on payment of your completed delivery. DRS expects payment within 5 business days via EFT, cash or company cheque. We deliver your freight and get your business out of trouble, you pay us for the privilege within our expected payment time. Very simple transaction and everyone is happy. In some cases, various customers have a payment cycle of a fortnight. DRS understands this but must be notified to us before commencement of your delivery. Please understand that although every business has its payment cycle we do expect payment after 5 business days of invoicing. It really is not our concern why the invoice was not forwarded to your accounts department, or why your accounts clerk went on holidays or what you think is wrong with our invoice forwarded to you. We clearly find statements as this as common excuses for customers to prolong payment. If you failed to pre-organise and bring this to our attention, we are sorry to advise that this is clearly out of our control and really does not concern us.
Payments with a turn around payment cycle of one month will not be accepted. If your business operates on a payment cycle of one month it will be required to be paid by company cheque, on pick up or delivery. If payment is not made on delivery items will not be delivered, and re delivery charges will apply ( not partly, but in full ) if the driver is forced to return. DRS STANDS FIRMLY ON THIS SO PLEASE TAKE NOTE. If payment is not made on pick up, standard cancellation charges herein will be applied for local deliveries. If an interstate delivery is required to be carried out again to deliver freight that was not payed for on delivery by company cheque after the driver has returned, a redelivery charge will be applied in full
If a customer has a payment cycle of one month and payment can not be made by company cheque either on pick up or delivery, then we are sorry to advise that we can not be of service to that customer. If this is the case please do not use DRS services. Interstate services will require a fifty percent payment up front before commencement, either by company cheque, or EFT with a receipt no.
DRS provides services to you without question of previous faults you may have had with other Courier companies. We provide this in good faith that you will respect, and provide to us proper and honest business to business ethics with required payments of services provided to you. All we ask is that logic and common sense be applied. If we provide a service you agreed to, please pay the balance in due time.
We provide this service to you without any reservations what so ever. If After 5 business days payment is yet to be received, we will start charging 9% on outstanding balances daily If you are found to not pay outstanding amounts for services rendered to your business after repeated contact or after 5 business days of invoicing. This will be charged daily. If after thirty days balances are still owing, we will have to out source outstanding balances to our debt collection agency.
Not only this but charges absorbed by us for this service will also be added to outstanding balances. If the business relationship should reach these boundaries and should you need or require urgent courier services on short notice from us again, we will not provide these services to you. We are an emergency courier service designed to get businesses out of trouble with no accounts or restrictions. You are therefore required to pay the balance in due time after invoicing. Quick Delivery, Quick Payment. Simple and Honest Transaction. If you are not an honest customer, please seek services elsewhere.
You agree to these terms of DRS by hiring DRS services, so please be mindful.
DRS do not carry any insurance for freight in transit. If you are sending goods with DRS please be advised you must provide your own insurance to cover your goods while in transit. Although we take care of our customers freight, we do not accept responsibility as accidents are often unforeseen. It is your responsibility to provide insurance for your own freight while in transit.
Booking any service provided to you by DRS is considered as an acknowledgement that you have accepted our terms and conditions regarding insurance needs for your freight in transit.
Confirmation of email stating quote has been accepted must be received from customer before commencement of pick up.
We carry all manner of freight provided it is not dangerous to occupants of the vehicle or the vehicle being utilised to carry your freight. Boxed or crated freight must be sealed properly in boxes or crates. We will not collect freight that appears to be damaged if you are not notified first.
Freight that is collected on your behalf from other transport courier services ( as is often requested from us ) that is received by us whether damaged or undamaged we take no responsibly for these items. Too many times freight that has been received from other transport courier services has been delivered damaged to DRS, even though packaging appears not to be damaged, and customers have not payed for delivery to DRS. This is no fault of DRS but rather your main carrier, or other third parties.
All freight that is delivered by DRS collected from other transport entities whether damaged or undamaged is required to be payed in full. If you do not agree with these terms, please do not use DRS Services and source an alternative avenue. We take responsibility and are careful with our customer's freight when delivered to us from our customer. We do not take responsibility for freight that is delivered to us from other transport entities whether it appears damaged or not.
If you have authorised DRS to carry out a delivery for your requirements within the Sydney metropolitan regions, and a necessity arises to cancel the delivery, a cancellation charge of 50.00 dollars plus travelling time to the pick up destination will be charged.
Again, if for some un-foreseen reason cancellation of the booking is required after having arrived at the pick up point, again the same charges apply. Interstate destinations however will require payment of time used and distance travelled plus fuel if cancellation takes place after commencement of customer pick up. Please also take note, It is also the customers responsibility to ensure freight will fit into vehicle upon arrival regardless of given dimensions prior. If the driver has not commenced on your booking, no charges will apply.
DRS very rarely receives any cancellations once a courier delivery has been booked. In all cases, when we are called upon to carry out a delivery requirement, we deliver on that requirement. We are basically your last line of support. If you do however need to cancel, this is acceptable by DRS, and there will not be any charges if we have not commenced on our way to your pick up.
These charges are very rarely ever applied due to the nature of the delivery being a priority. Deliveries are usually accepted very quickly. If delivery is delayed once the destination has been reached, after 15 minutes you will be charged a standard hourly rate per hour on top of your quoted price. Waiting time charges are 55 dollars per hour.
Geographic Natural Disaster Area Deliveries
If you require DRS to carry out an urgent interstate courier delivery to a disaster area, please be mindful that there may not be access or roads could be very restricted. If we do accept an urgent courier delivery to be delivered to a disaster area in a given state, even though you may have been certain there would not be any hindrance to the delivery, any delays to the delivery point will incur the standard hourly rate after half an hour. Per day delays to the delivery point while waiting to complete the delivery will incur a daily charge. Please call to inquire. Drivers in this case may need to source accommodation while waiting to complete your delivery requirements. The fixed rate quote is provided to you on a point to point delivery with no hindrance to the delivery.
Hiring Under Misunderstanding Of Charges
If you have employed DRS services under a misunderstanding of charges applied, this is not the responsibility of DRS. It is the customers responsibility to clarify such charges, terms of payment and other terms and conditions that warrant the hire of DRS services. Please note that should a misunderstanding arise,the fee for DRS service will be invoiced in full and will be bound by the payment terms and conditions set herein.
Hiring Of DRS Sub-Contractors
DRS are in the business of providing the best possible services to our clients at all times. One of the ways we do this is to provide the best possible sub-contractors ( owner drivers ) to our customers when needed. It is however that sometimes the unexpected can happen with our sub-contractors and unforeseeable events may unfold causing our sub-contractors failure to provide their services to our customers.
Whether this is by means of vehicle failure or breakdowns or at times sudden departure from DRS for any given reasons, we understand this may cause delay or loss of business in our customer requirements and also causes inconvenience to DRS. DRS however will not accept responsibility to business loss from our customers should sudden unforeseeable events take place with our sub-contractors. Although we will endeavour to reassign a driver to a particular customer location as quickly as possible, DRS will not take responsibility for such events or be held liable for business loss to customers. Events like this are clearly out of DR'S control, and we can not see such events forthcoming.
Cancellations Due To Discrepancies and or Rejections of Delivery of Goods
Cancellations and Rejection costs from customers or Distribution Centres for any given reason will not be accepted by DRS, for return of goods to the supplier. This is not the responsibility of DRS and DRS shall seek reimbursement of costs to deliver the goods back to the supplier. DRS will also not accept responsibility for any costs or sales loss incurred by customers refusing or rejecting deliveries
Wrong order placement, not correct quantities, damaged seal, goods not ordered that have been delivered etc; etc; This cost will NOT be absorbed by DRS under any circumstances. If DRS has delivered your goods to the destination point, we will expect payment for services rendered. If your client refuses delivery of goods, this will not in any way be seen as circumstances concerning DRS. If we deliver your goods, charges for delivery services will apply. If your customer cancels or rejects your goods, this is not our concern, and again charges will apply.
Thank You Peter Karpouzas Director DRS
If your business is in serious trouble with a delivery that could cost you business and you are looking for a cheap delivery service to have your urgent delivery executed, then DRS may not be for you. We are serious about having your delivery carried out swiftly. In most cases It is " cheap services " that got your business in trouble in the first place. DRS acts urgently on your behalf as if it were our own business to restore your business reputation as best we can.
in need of urgent assistance. We ARE NOT A COMMON CARRIER such as that of major multinational transport entities. We reserve the right to update conditions of our terms and conditions of services without notice.
Our conditions for customers having access to our services we like to believe follow common sense, are fair, and are available to all in need when needed. We are here to retain your business, and all we expect is that you treat us fairly in return. When you've given up being inconvenienced, then we are very much your last hope of retaining your business
In all cases priority " must be there " delivery services are carried out swiftly with very minimal hesitation.
With interstate deliveries, a notice period of two to three hours is usually all it takes for commencement. Dedicated priority services are designed to be effective in saving contracts and maintaining client retention.